Librarians are good at doing the same old thing but slapping a new name on it and saying we are innovative. Back in the 70s we tried calling libraries “Learning Resource Centers” and in the 80s we tried calling ourselves “Information Specialists” rather than librarians. The latest incarnation of this is that some libraries have created job descriptions for “User Experience Librarians.” They are supposed to be sensitive to what the user needs and investigate statistics and surveys to better adapt technology and customer service to improve the library users’ experience. Isn’t that what we all try to do?
Each person who orders the books, unpacks the books, shelves the books, cleans the bathroom, orders office supplies, teaches classes, resets the time on the clocks, keeps the computers humming, shows students how to use the catalog, or WHATEVER needs to be done in the library, does it to improve the user experience. Or at least that is how it should be. We don’t need to change our title to keep the user in mind. If you don’t feel you we are working to improve the user experience, we need to talk. I want to know what we could do better. Call me.
In SE Library